Make more money per customer by keeping your members longer!
Get Instant Access to The Membership Retention Roadmap: 5 Systems You Need to Keep More Members
While attracting new members is important, the long-term success of your membership depends on your ability to keep people engaged and committed. 
The Membership Retention Roadmap will show you the five systems you need in place to make keeping members easier.
Retention isn’t about doing more. It’s about doing the right things. With the right systems in place, you can cut your churn rate, increase engagement, and build a thriving community of loyal members.
These are the same systems I’ve used with my clients to help them scale their membership communities and increase their lifetime value.
Ready to keep your members for the long haul?
Download your free Membership Retention Roadmap and start building systems that keep your membership thriving.
Meet Shana Lynn
The retention strategist behind the online brands and influencers you love.
Shana Lynn is the trusted advisor for top-tier subscription companies looking to amp up their customer retention.

She leverages her unique blend of time-tested community-building principles with modern, data-backed tactics. Her systems-based approach simplifies retention while making room for those personalized, standout moments that customers love.

With over 10 years of notable experience, Shana is a sought-after speaker, consultant, and guest expert. Soak up her latest insights on her podcast, Community Creators with Shana Lynn.

What people are saying about Shana… 

Caitlin Mitchell
EB Academics

I thought we were doing a pretty decent job beforehand. We had great retention, 96%, but we implemented so much because of what we learned from Shana that has made such a difference in our onboarding experience for our teachers and the entire membership experience overall. Our retention has never been higher.

Kara Loewenthiel
The Clutch

I have a coaching membership with over 3,000 members. Before we started working with Shana our average retention rate for our membership was 88%. Now our average retention rate is 92%. More importantly, we’ve increased the lifetime value of each member by 50%. We are now in the perfect position to begin scaling our marketing efforts. 

Amy Porterfield
Digital Course Academy

My Director of Community got to work with Shana and learn some new strategies and insights and processes that we have absolutely applied to our community. We've seen amazing results. So take advantage of the opportunity to work with Shana and her team. You will not regret it. It was one of the best decisions I made, and I'm so proud of the communities that we've built.

Corinne Crabtree
No BS

Shana has been working with my Community Manager and members of my community team for the past few months. She’s taught them how to think like a member and how to frame resources and messaging in a way that has only made our community culture stronger, it’s increased our retention rate significantly.

Jared Krause
Buying Online Businesses

We were just getting a few members in each month and the sort of same amount of members were leaving. Now, as we end 2022 and start 2023, we have the most members we've ever had and the business is the most profitable it's ever been through working with Shana. I'm super, super grateful.

Leslie Vernick
Conquer

Through the class, my community manager’s eyes were opened in brand new ways on how my entire business fit together and how important her role as my community manager was to the welcoming, onboarding and overall experience of our members. Our retention went up and I was 100% satisfied with my investment.
Privacy  |  Cookie Policy  |  Earnings Disclaimer  |  Terms
  © 2024 Be Engaging, LLC. All rights reserved.

This site is not a part of the Facebook website or Facebook Inc. Additionally,
This site is NOT endorsed by Facebook in any way. FACEBOOK is a trademark of FACEBOOK, Inc.